At Medside24, we aim to provide safe, reliable, and discreet delivery of all orders. Please review the following shipping terms carefully before placing your order.
Availability & Shipping Restrictions
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We do not ship to regions or countries where the use of our products is legally restricted.
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As part of our health and safety protocols, we do not accept orders from individuals who have contraindications associated with the products offered.
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If your shipping address differs from your billing address, please ensure this information is clearly provided at checkout.
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Medside24 is not responsible for delivery issues resulting from incorrect or incomplete address details or if no recipient is available to receive the package.
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Orders placed with incorrect addresses or failed delivery attempts are not eligible for cancellation or refund.
Shipping Charges & Methods
Shipping costs and available delivery methods vary based on:
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Destination address
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Selected products
All applicable shipping charges will be calculated and displayed at checkout before payment confirmation.
Estimated Shipping Time
We offer the following shipping options:
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Overnight Shipping: Delivery within 0–2 business days
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Express Shipping: Delivery within 3–5 business days
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Regular Shipping: Delivery within 5–7 business days
Delivery timelines are estimates and may vary due to customs clearance, courier delays, or regional conditions.
Order Processing, Confirmation & Tracking
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Orders are typically dispatched within 2 hours for overnight shipping.
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Orders using express or regular shipping are dispatched within 24–48 hours of order confirmation.
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Once your order is shipped, you will receive a confirmation email with a tracking number.
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Tracking details generally become active within 24–48 hours after shipment.
Cancellation & Refund Policy
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Shipped orders cannot be canceled or refunded under any circumstances.
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Failed deliveries due to incorrect address details or recipient unavailability are non-refundable.
Packaging & Damage Policy
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All orders are shipped in secure, discreet packaging to protect your privacy.
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In the rare event that a product arrives damaged, Medside24 will offer reshipment at no additional cost.
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Refunds are not provided for damaged shipments.
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Please retain all packaging materials and damaged items until the replacement shipment is completed.