At Medside24, we value transparency and aim to provide a clear, easy-to-understand refund process for our customers. Please read the following guidelines carefully before making a purchase.
1. Refund Eligibility
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Express Shipping Orders: Refunds are available only if cancellation is requested within 2 hours of placing the order.
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Overnight Shipping Orders: Refunds are not available, as these orders are dispatched within 30 minutes of payment confirmation.
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Delivered Orders: Once an order has been delivered, refunds cannot be processed. This is because we cannot verify the integrity or authenticity of the medications after delivery.
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Incorrect Address or Failed Delivery: Orders that cannot be delivered due to incorrect address details provided by the customer are not eligible for a refund. Please double-check your shipping information before completing your purchase.
2. How to Request a Refund
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For eligible orders, you can request a refund by contacting our support team via email at support@medside24.com.
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Include your order number, purchase details, and reason for the refund request to help us process it quickly.
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Our team will review your request and confirm whether the refund can be processed according to our policy.
3. Questions & Support
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If you have any doubts or questions about refunds, please reach out to us via Live Chat on our website or email info@medside24.co
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Our support team is available to assist you and clarify any concerns regarding your order or refund eligibility.
Note: Medside24 reserves the right to approve or deny refund requests based on order type, shipping method, and dispatch status.