At Medside24, we strive to provide accurate information regarding our policies, including cancellations. Please review this page carefully before making any purchases to ensure you understand the procedures and limitations.
Key Points About Cancellations
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Time-Sensitive: Cancellation requests must be submitted within 2 hours of placing the order. Requests submitted after this period may not be accepted.
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No Cancellation After Shipment: Once the order has been dispatched or tracking details have been provided, cancellation requests cannot be processed.
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Overnight Shipping Orders: Orders placed using overnight shipping are not eligible for cancellation.
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Payment Restrictions: Orders paid through certain methods, such as credit cards, PayPal, or other instant payment services, may not be eligible for cancellation depending on the processing stage.
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Order Status Matters: The ability to cancel depends on the dispatch status of your order. We recommend checking your order status before requesting cancellation.
How to Request a Cancellation
- Send an email to info@medside24.co
- Include your complete order details and a valid reason for the cancellation.
- Wait for confirmation from our support team regarding your cancellation request.
Refunds for Canceled Orders
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Refund eligibility depends on the timing of the cancellation and the payment method used.
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For details regarding the refundable amount, please refer to our Refund Policy.
Note: Medside24 reserves the right to approve or deny cancellation requests based on order processing and dispatch procedures.